News and Press Releases

NASCA Announces Arkansas Amy Fecher As an At-Large Director

Colorado's Kara Veitch Named At-Large Director of NASCA

Christi Branscom Elected Vice President of NASCA

NASCA Recognizes 2020 Award Recipients

NASCA Announces Nina Maddux as Corporate Leadership Council Co-Chair for 2021

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NASCA offers a culture of inclusiveness, thought leadership, and side-by-side learning between the private and public sectors. To keep participation ratios desirable for all attendees, NASCA events and sponsorship opportunities are only offered to NASCA corporate partners. You must be an active corporate partner in good standing to participate in any NASCA sponsorship opportunities. NASCA Corporate membership provides a wealth of information, best practices, and networking opportunities.

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Departments of Administration provide opportunities for agencies to more effectively and efficiently operate by streamlining processes, improving services, and saving taxpayers’ dollars. This session will examine how leaders have created successful customer-focused internal operations in collaboration with offices of operational excellence. Why a customer-focused strategy drives productivity, innovation, and efficiency? How leaders create a high-quality customer experience for internal operations? Understand the changing nature of customer expectations and how do you measure and benchmark the customer journey?

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