NASCA 2017 Institute Case Studies

NASCA 2017 Institute Case Studies

  • 18 October 2017

The National Association of State Chief Administrators (NASCA) featured two state case studies prepared for the 2017 Institute on Management Leadership Institute held in Atlanta, Georgia. The state case studies, which are selected through a competitive state submission process and prepared by Leadership for a Networked World at Harvard University, serve as a catalyst for discussions about actual challenges facing State Chief Administrators in high-stakes settings.  Below are the 2017 case study selections:

Commonwealth of Pennsylvania: HR and IT Consolidation

Pennsylvania recently transitioned 3,000 IT and HR full time employees into the Office of Administration to a delivery center model. This restructuring is designed to improve services while also reducing costs and streamlining collective efforts. The unified model also shifted HR from a functional perspective to a HR as a business service.  This case study addresses how Pennsylvania's state chief administrator and team addressed difficult questions in the transition, including: How would they manage the consolidation while maintaining normal operations? How would they balance the divergent needs of the IT and HR communities and different agencies? How should the consolidation be structured, governed, and measured? Would they obtain the requisite savings without furloughs or layoffs? Read the 2017 Institute Case Study here:  Consolidating Human Resources and Information Technology Services in the Commonwealth of Pennsylvania


State of Tennessee: Alternative Workplace Solutions

Tennessee Department of General Services has adopted a new workplace strategy that leverages technology to provide customer-centric services at a lower cost and manage the risk of having a workforce in which 50 percent are eligible to retire over the next five years. This program, which began with the Financial Institutions and Economic and Community development agencies, introduces Work from Home, Mobile work, and Free Address programs. Alternative Workplace Solutions is projected to reduce the current RSF in downtown Nashville by at least 27 percent and avoid approximately $14 million annuals in just the next few years. Learn how state officials grappled with difficult decisions and confronted challenging questions s they launched AWS, such as: How would they design the program and pace change? How would they cultivate buy-in among participating agencies and outside stakeholders? How would they evaluate impact? Finally, as Governor Haslam prepares to leave office in 2019, how will they position the program for long-term success? Read the 2017 NASCA Case Study: State of Tennessee: Alternative Workplace Solutions. 


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