State governments operate in a world of complexity, managing multiple processes and serving a variety of clients, customers and constituents.  Oversight is large and scope is enormous; productivity and efficiency are paramount. 

Join NASCA and your state colleagues at the inaugural Summit on Operational Excellence where you will learn how to reduce process complexity, rework systems to increase speed and accuracy and reduce waste.

Be in Scottsdale to network, engage and learn together.

Agenda topics will include:

• Employee engagement
• How to evaluate organizational health
• Gaining insight through data dashboards
• Creating robust customer experiences
• Creative state projects
• Best practices from the private sector
• Learning from state journeys