State governments operate in a world of complexity, managing multiple processes and serving a variety of clients, customers and constituents.  Oversight is large and scope is enormous; productivity and efficiency are paramount. 

Join NASCA and your state colleagues at the inaugural Summit on Operational Excellence where you will learn how to reduce process complexity, rework systems to increase speed and accuracy and reduce waste.

Be in Scottsdale to network, engage and learn together.

Agenda topics will include:

  • Employee engagement
  • How to evaluate organizational health
  • Gaining insight through data dashboards
  • Creating robust customer experiences
  • Creative state projects
  • Best practices from the private sector
  • Learning from state journeys 

When: September 16 - 18, 2022

Where:  The Scottsdale Resort at McCormick Ranch
              Scottsdale, Arizona


Entry Fees:

  • $495 Registration Fee ONLY
  • $995 Registration and Hotel Package (2 Nights Included)

Friday, September 16, 2022

3:00 PM  Operational Excellence Summit Kickoff
3:15 PM  Sessions
5:00 PM  End of Sessions
6:00 PM  Networking Reception

Saturday, September 17, 2022

9:00 AM  Opening Address & Morning Sessions
Noon       Networking Lunch
1:15 PM  Afternoon Sessions
4:30 PM  Adjourn

Sunday, September 18, 2022

8:30 AM Morning Session
11:30 AM Summit Concludes

Click here for the full draft agenda>>>

Location: The Scottsdale Resort at McCormick Ranch
                  Scottsdale, Arizona

Room Rate: $233.74 per night includes taxes and services charges

Reservations: Click here to make your reservations under the NASCA room block if you have not registered for the Hotel Package.