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July 2022 - June 2023
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Access to virtual government services that are transparent, and citizen focused through dashboards, budget proceedings, procurement, and hiring processes for all government departments; and internal digital tools that simplify processes, expedite service delivery, and reduce errors, including automated customer service. |
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Transformative Workforce Development Improvements in workforce and workplace including fully remote, hybrid, and in-person staffing appropriate to agency needs and in alignment with the business strategy. |
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Real Estate, Facilities and Space Optimization Consolidating workspaces, sale of previously owned office space, and creation of carefully configured, flexible environments to optimize use of real estate. |
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Employee Engagement and Workplace Culture Development of a workplace culture that fosters collaboration, encourages employee feedback, and ensures recognition and celebration all play a large role in ensuring employee engagement and satisfaction. |
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Becoming an Employer of Choice Cultivating employment opportunities with robust upward mobility opportunities and deliberate brand identity, along with enticing incentive and benefits packages, assists in recruitment and retainment of talented professionals. |
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Citizen Centric Government Processes Ease of access to apply for government services, person-to-person interaction, and opportunities to provide feedback to representatives demonstrate government processes that are citizen focused. |
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Targeting specific DEI outcomes for state government operations to ensure inclusive processes, flexibility and responsiveness, systemic equity, and quality practices that remove barriers to full participation, access and opportunity. |
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Procurement Modernization Achieving cost and efficiency savings around procured goods and services, timeliness and ensuring quality without compromising on quality while modernizing and simplifying state procurement processes. |
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Use of tools focused on accuracy and completeness, infrastructure and governance, metrics and predictive analytics, ownership, platform integration, and data sharing to provide for increased agility and effectiveness. |
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Operational Excellence & Process Improvement Implementation of best practice while cultivating innovative ideas that produce tangible benefits including strategy alignment, novel policy and program evaluation through continuous improvement. |
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About the Emerging Issues
New challenges arise in state governments and these emerging issues are topics that are looming on the horizon for state Chief Administrators and their teams. Agile government operations are key for CAOs to appropriately provide goods and services to their constituents as our society advances. These emerging issues are supplemental to the Top Ten Core Strategies and will continue to evolve over time:
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Inflation and Supply Chain Disruption  |
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Cybersecurity
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Electric Vehicle Infrastructure  Click here to view the recorded webinar>>> |
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Click here to view the recorded webinar>>> |
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Bridging Talent Gaps in State Government |
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Upcoming Webinar |
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Methodology The members of NASCA reflect the Governor-appointed, Cabinet-level officials responsible for the operations of state government, often including agencies such as facilities, purchasing, finance, information technology, budget and human resources.
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