September 23-25, 2012, Salt Lake City, UT
1. Executive Development Sessions. World-Class faculty from the University of Pennsylvania and other leading universities will present the latest thinking about issues relevant to Chief Administrators. The format included skill-based workshops, lectures, and facilitated discussions. One past attendee said, "I was very impressed with the presenter's depth of reflection and their keen ability to communicate helpful insights in the context of the work NASCA members do."
2. Case Study Dialogues. Participants discussed a case study about an actual challenge facing a Chief Administrator in a high-stakes setting. The focus was on an effort to lead culture change in a large state. The case examined the challenges and opportunities associated with managing and shifting many different cultures, attitudes, and business functions that fall under the State Chief Administrator in order to improve customer service and efficiency. The case study acted as a catalyst for discussion and provided a reference point that enabled participants to apply the lessons from the executive development sessions to their own experiences, making it especially valuable. By addressing concerns that all Chief Administrators can recognize, the case gave participants a chance to share problem-solving strategies that have worked for them in similar circumstances. NASCA facilitators led the dialogues and summarized the resulting insights about leadership, change, and organizational culture.
3. Facilitated Networking. The NASCA conferences are a valuable forum for meeting new colleagues and deepening existing relationships. NASCA faculty and staff facilitated relationship-building through both formal and informal activities designed to maximize the number of connections that participants make with each other.
4. Peer-to-Peer Coaching. Participants had time to share ideas about ways to apply insights from the executive development sessions and the case discussions. These activities ensured that the conference had a lasting impact back on the job.