2006 Outstanding Program Awards

2006 Award Submissions [PDF]

Each year The National Association of Chief Administrators (NASCA) is proud to recognize innovative state agencies, organizations or individuals and state agency and private partnerships that have demonstrated outstanding leadership skills in innovation, originality, effectiveness and applicability. NASCA is pleased to announce the following programs as winners of the 2006 Outstanding Award Program: Iowa and Washington.

Individual State Winner: Iowa’s Entrepreneurial Management in Iowa State Government

e DAS is the new online billing and service request system of the Iowa Department of Administrative Services (DAS). It is designed to provide customers with an accurate, timely and cohesive on-line experience. eDAS combines billing data from multiple legacy systems to provide customers with one monthly invoice. The system provides an online Services Catalog which functions as the authoritative source for service offerings, rates and contact information. As an added feature, eDAS offers Customer Self Service for account maintenance. Customers control their own accounting information, including what services are authorized for ordering and who may order those services. It is estimated that DAS will continue to realize annual costs savings in excess of $600,000. Other intangible benefits that could produce revenue include:

For the first time Service Providers have access to billing data for their customers. This allows the Service Provider to support billing questions. The Service Provider also has a greater awareness of revenue generation. Service Providers can track increases and decreases in customer loyalty.
Management can track revenue sources and determine profit and loss centers. They can track service delivery and consumption trends.
Improved rapport with our customers. DAS designed a system that meets customers’ needs. Customers appreciate the services catalog, ease in ordering services and the interactive invoice.
Significant reduction in the use of paper to produce the invoices.
Track and analyze customer needs and satisfaction.
Track and analyze costs to deliver services.
Identify linkages between DAS internal processes and the customers.
Identify viable opportunities for service and product development.
Identify potential customers.
Identify services and products with the best return on investment; and services that need to be discontinued.
Effectively deliver services to enhance DAS revenue.
Improved Customer Support.

For more information contact Mollie Anderson at 515-281-5360.

State Partnership Program Winner: Washington’sGreen Cleaning Partnership

The State of Washington’s Department of General Administration (GA) and Correctional Industries (part of the Department of Corrections) have partnered together with The Boeing Company to change the face of the cleaning industry in Washington. GA has achieved remarkable results by utilizing the program and emphasizing cleaning for health and the use of green products.

Reduced the number of chemicals and chemical containers being used—from 185 different chemical products to 3 being used daily and 11 for periodic cleaning tasks.
Do not use products that are made from fossil fuels and all are cleaning chemicals are stored, tracked and managed in locked controlled cabinets.
Use “potion-packed” chemicals that assure exact dilution and a no mixing policy that eliminates the potential for dangerous and/or toxic mixtures.
Employees are trained to use exact amounts of solution and follow a “rule of 1” principle to ensure that products are diluted correctly--- I pack per 1 container, 1 pack per 1 bucket, 1 pack per 1 bottle. This procedure has drastically reduced the amount of chemicals we use.
Use reusable containers (made from recycled milk cartons) and have eliminated aerosol cans and thus reduced the amount of materials taken to landfills.
Use less water because the process we use requires less water and the dilution of chemicals requires less water.
Minimized the amount of stored chemicals with a just-in-time inventory system
Use materials that are less toxic and more easily recycled. Provide standardized training on a standard processes and document what is used and understand what is being disposed of.
Reduced the amount of harmful chemicals that ultimately go down the drains by approximately 80% and eliminated many chemicals such as air fresheners that were previously sprayed into the air
Sensor activated paper towel dispensershave been installed in buildings resulting in at lease 25% savings in the amount of paper used and related disposal costs as opposed to the ratchet lever methods.
Use color coded chemicals, bottles, and Materials Safety Data Sheets (MSDS) that compliment the program and simplify things for the janitors while making it safer.
Indoor air quality is significantly improved.

For more information contact Pattie Williams at 360-902-0960.